Etiquette and Spa Policies

• Please arrive at least 15 to 30 minutes prior to your treatment, or earlier should you wish to make use of the Spa Facilities.
• Complimentary use of the Fitness Centre, heated Vitality Pool and Sauna with all treatments.
• Please bring your bathing costume should you wish to use the Vitality Pool or when booked for an aqua-journey unique experience.
• Please bring the appropriate training attire should you wish to use the Fitness Centre.
• Food and alcohol should not be consumed prior to using the Fitness Centre or having any treatment(s).
• Upon arrival you will be given a robe, slippers and towels, for your convenience.
• Please ensure you have alerted your therapist to any possible medical condition(s), allergies, intolerances or special needs before commencing with your treatment(s).
• We do not perform treatments on guests during their first trimester of pregnancy.
• If you want to cancel a booking this must be arranged at least 8 hours in advance to avoid any charges.
• Gratuity is for your own discretion.
• The Spa and Fitness Centre has an age restriction of 16 years.
• The Spa is a mutually shared space, please be considerate with regards to noise levels and remember to turn your mobile phone to silent mode.
• We accept cash, debit cards and all credit cards for payment. In certain instances a prepayment might be requested to secure your reservation.